Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 01485 600341, Monday to Friday from 9am to 5pm
• visit the surgery and speak with a receptionist, Monday to Friday from 9am to 5pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

Routine appointments can be booked up to one month in advance. Consultations are usually 10 minutes long, however we realise that some problems may take longer than others. If the surgery does not run strictly to time, please be patient. If you are late for an appointment you may be asked to make a new appointment.

To request a routine appointment in the next 7 days:

• phone us on 01485 600341, Monday to Friday from 9am to 5pm
• using the GP online system – SystmOnline
• visit the surgery and speak with a receptionist, Monday to Friday from 9am to 5pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – SystmOnline
• phone us on 01485 600341, Monday to Friday from 9am to 5pm
• reply CANCEL to your appointment reminder text message

If you need help when we are closed

If the Medical Centre is closed, please still telephone the Medical Centre number and an automated message will give you a number to call for the Out of Hours service.

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits

Please attend the Medical Centre if at all possible. The facilities in the Medical Centre make it easier for examination and to perform any tests that may be required. If you are too ill or have a medical condition that prevents you from attending and require a home visit, please call the Medical Centre as early as you can, before 10:30 if possible.